Frequently Asked Questions

What is unclaimed money?
Unclaimed money is simply funds that have been lost or forgotten over time — things like old bank accounts, superannuation, deceased estates, unpresented cheques, or unclaimed shares and dividends. We’re here to help reunite you with what’s rightfully yours.

How do I get started?
It’s simple, get in touch with us and share your details. We’ll check if there are funds in your name, and if there are, we’ll send you an 'Authority to Act' form by email so we can begin the recovery process right away..

Who can claim unclaimed money?
You might be entitled to funds personally, or you could be a beneficiary of a deceased estate. Either way, we’ll help you find out what’s owed and make the claim as smooth as possible.

What documents will I need?
Usually, we’ll need some proof of identity and any information you may have about the account or funds. Don’t worry if you’re unsure — we’ll walk you through exactly what’s needed.

How long does it take?
Every claim is different, but most are completed within a few weeks to several months. We’ll keep you updated so you’re never left wondering.

Do I have to pay anything upfront?
No. We only charge a fee once we’ve successfully recovered your funds. If nothing’s recovered, you pay nothing — simple as that.

Let us do the hard work of recovering your money.